The benefits of empowerment can be addressed in three separate categories:

1. Organizational benefit
2. Work-group or department benefit
3. Individual team member benefit

Let’s focus on Organizational Benefit:

Enhanced Customer Service

With team members empowered to make decisions and not ask for supervisory approval, customer service levels and response times rise significantly.

Productivity and Efficiency

Empowerment provides team members with the latitude and freedom to craft better solutions, procedures, and processes. This will greatly improve these key performance metrics.

Enhanced Innovation

Empowerment will create greater innovation through team members being able to change, try, and modify existing practices and choose their own path in tasks and projects.