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Conflict Management and Resolution

Building personal skills have long been the hallmark of winning individuals and organizations.

benefit

Recognize Types of Conflict

Team-Member-Relationship

Keep Conflict About Process

approchability

Resolve Conflict With Others


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Description

Program Description

Building personal skills have long been the hallmark of winning individuals and organizations.

1. Identify and recognize the types of conflict.
2. Learn to keep conflict about process or operational issues and avoid turning conflict into a personal issue.
3. Utilize skills to resolve conflict with others including defusing and decelerating.
4. Modify and manage personal skills to insure conflict is Not encouraged or accelerated.
5. Assist others in the resolution of conflict with an assertive facilitated method.

“The journey to the ‘ultimate achievement’ never ends.” ~ Genero Crenshaw

benefit

Recognize Types of Conflict

Team-Member-Relationship

Keep Conflict About Process

approchability

Resolve Conflict With Others

leadership

Modify and Manage Personal Skills

hand-shake

Defusing and Decelerating Skills

Welcome-email-girl

Assist Others in Resolution

What customers are saying:

Overall outstanding!

I have raved about this course to both my supervisors and those who report to me.  I have suggested it to all of our managers to attend. Thank you.

MGM Grand University December 21, 2015

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City of Reno

Thank you Katie

We enjoy having you. Your program has played a huge role in changing our culture.

City of Reno May 28, 2017

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IMPACT Competencies

IMPACT is a research based, empirically driven model based on rigorous analysis of what makes individuals and organizations successful.

We Engage Our Learners
Since 1992, industries of all sizes have chosen SEE for their development because our training is based on real skills and content rich programs that improve performance.

Learn From Experts
Our experienced team members are with you from start to finish to deliver the highest value and quality.

User-Friendly Learning
Each program is designed to be responsive on a multitude of devices, with ease of use navigation, media, and graphics that enhance your learning experience.

Additional information

Available:

Online, In Person, Blended Learning

Program Time:

Online: 1.5 hours, In Person: 3 hours

ICC Credits:

.15 – .3, ICC Provider #1319

Objectives:

• Identify and recognize the types of conflict.
• Learn to keep conflict about process or operational issues and avoid turning conflict into a personal issue.
• Utilize skills to resolve conflict with others including defusing and decelerating.
• Modify and manage personal skills to insure conflict is Not encouraged or accelerated.
• Assist others in the resolution of conflict with an assertive facilitated method.

Target Audience:

Learn to keep conflict about process or operational issues and avoid turning conflict into a personal issue.

DiSC®

Understanding yourself and others is a key ingredient to success as a leader, success working in teams, success as a service provider, and success in life.”

DiSC-sidebarThe DiSC® tools are designed to provide a highly accurate view of you and what that means to the interactions and relationships that drive your success.

SEE uses DiSC® assessments as a measurement of behaviors and communication styles. It is highly recommended to complete your DiSC® profile as a valued companion as you learn and grow with us. This is a one time assessment that can be completed and referenced in all of our online and in person learning programs.

There are multiple solutions and reports that can be completed. Each of them provide a different focus as well as provide various details related to that targeted focus. Please choose the assessment that fits you best. Contact us if you would like assistance in determining which one is best for you and your situation.

Note: This is not a requirement and you can complete the program and gain the skills associated with personality styles.

Everything DiSC® Workplace Profile

Build better relationships — one relationship at a time.

The Everything DiSC Workplace Profile can be used with everyone in an organization to improve the quality of the workplace.

» Learn More

Completing your DiSC® Profile will provide you with a lot more depth of your personal communication style as well as others that you interact with on a daily basis.

It will enhance your learning experience tremendously.

Additional DiSC® Solutions

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© SEE, Inc. All Rights Reserved and Protected DiSC and Everything DiSC is a registered trademark of John Wiley & Sons, Inc. or its affiliated companies”.

Team Culture
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