Description
Understand Customer Service
Use Professional Courtesy
Understand Communication Tone
Create a Lasting Impression
Understand Needs
Pride In Customer Relationships
The Foundations of Service is the introduction to the journey to service excellence. The delivery of great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance. A big part of this unit is understanding the importance of customer service to the functioning and ultimate success of that organization. Generating referrals, great word of mouth and repeat business are the widely known benefits of great service but there are some more subtle benefits that this program explores.
Individual interaction skills with customers is also an important part of The Foundations of Service. Often overlooked but with a significant impact on tone and customer transactions is the use of professional courtesy. The words that were learned in childhood are many times overlooked when dealing with our customers. The Foundations of Service will also introduce some communication skills to insure that each customer interaction is successful.
Another important element in The Foundations of Service is some simple recognition of your role in the customer equation. Great customer service is not about you or your comfort. Great customer service is about customer wants and expectations. It is about delivering those wants and expectations in a selfless and flawless execution. It is about warming interactions and making human connection with our customers.
Let the road to exceptional service begin with The Foundations of Service.
Delivering learning content is easy. Delivering it in a manner that is engaging, easy to follow and visually appealing is quite another. Graphical elements, video, activities, self-assessments, audio, and a good dose of fun all help you enjoy the learning process.
When you embrace the competencies for outstanding leadership and begin to apply them in a meaningful and consistent way, you will be creating a path for your own personal success and the success of your organization.
What customers are saying:
Good job
Read More »Very well put together, good job
I absolutely loved Kayla
Read More »I absolutely loved Kayla. I felt she did an outstanding job, and was very engaging and had an amazing talent to get those introverts or should I say some C and S’s to engage more and to tone down the D and I’s in the class discussions. She had the class fully participating, laughing and sharing.
Great job Kayla! You ROCK!
I learned a lot in a very short time.
Read More »I love the classes. They’re very interesting, fun, relaxed, and informative. SEE’s program helped me learn a lot in a very short time.
Read More »The interaction and videos learning and seeing lessons has been very helpful and will continue to assist in learning growth of leadership and responsibilities.
Most descriptive and true
Read More »This program is great. I have taken many training courses and this is by far the most descriptive and true.
The program as a whole was AWESOME!
Read More »The program as a whole was AWESOME! I really appreciated my time after class with Chris, he gave me some one on one insight…
The 
Salespeople learn to communicate better and improve their sales relationships.
