The Foundations of Service

Create an environment that drives repeat business and leaves customers fulfilled and happy.


Understand Customer Service


Use Professional Courtesy


Understand Communication Tone




Understand Customer Service


Use Professional Courtesy


Understand Communication Tone


Create a Lasting Impression


Understand Needs


Pride In Customer Relationships

The Foundations of Service is the introduction to the journey to service excellence. The delivery of great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance. A big part of this unit is understanding the importance of customer service to the functioning and ultimate success of that organization. Generating referrals, great word of mouth and repeat business are the widely known benefits of great service but there are some more subtle benefits that this program explores.

Individual interaction skills with customers is also an important part of The Foundations of Service. Often overlooked but with a significant impact on tone and customer transactions is the use of professional courtesy. The words that were learned in childhood are many times overlooked when dealing with our customers. The Foundations of Service will also introduce some communication skills to insure that each customer interaction is successful.

Another important element in The Foundations of Service is some simple recognition of your role in the customer equation. Great customer service is not about you or your comfort. Great customer service is about customer wants and expectations. It is about delivering those wants and expectations in a selfless and flawless execution. It is about warming interactions and making human connection with our customers.

Let the road to exceptional service begin with The Foundations of Service.

Delivering learning content is easy.  Delivering it in a manner that is engaging, easy to follow and visually appealing is quite another. Graphical elements, video, activities, self-assessments, audio, and a good dose of fun all help you enjoy the learning process.

When you embrace the competencies for outstanding leadership and begin to apply them in a meaningful and consistent way, you will be creating a path for your own personal success and the success of your organization.

What customers are saying:

Pikes Peak Regional Building


Very in-depth and insightful.

Pikes Peak Regional Building Department January 17, 2018

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Pikes Peak Regional Building

Very insightful

It is very insightful and eye opening to the world inside and outside your own box.

Pikes Peak Regional Building December 22, 2017

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The Best

I can honestly say that this has been the best and most informative professional development course in my 16 year tenure.

US Army Central Command Europe December 21, 2015

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Clark County NV

Remembered our names

Kayla was so sweet and awesome she made the class fun and easy to stay engaged. I noticed how she remembered our names and facts about us… She had an idea of what DiSC profiles we were before we got there and it showed appreciation for us being there. Thank you Kayla and SEE

Clark County District Attorney Family Support March 31, 2017

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McCarran International Airport

Absolute great online program

This is an absolute great online program.

McCarran International Airport June 5, 2017

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Understanding yourself and others is a key ingredient to success as a leader, success working in teams, success as a service provider, and success in life.”

DiSC-sidebarThe DiSC® tools are designed to provide a highly accurate view of you and what that means to the interactions and relationships that drive your success.

SEE uses DiSC® assessments as a measurement of behaviors and communication styles. It is highly recommended to complete your DiSC® profile as a valued companion as you learn and grow with us. This is a one time assessment that can be completed and referenced in all of our online and in person learning programs.

There are multiple solutions and reports that can be completed. Each of them provide a different focus as well as provide various details related to that targeted focus. Please choose the assessment that fits you best. Contact us if you would like assistance in determining which one is best for you and your situation.

Note: This is not a requirement and you can complete the unit and gain the skills associated with communication styles.

Everything DiSC® Sales Profile

Salespeople learn to communicate better and improve their sales relationships.

The Everything DiSC® Sales Profile can be used with everyone in an organization to improve the quality of the workplace.

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Completing your DiSC® Profile will provide you with a lot more depth of your personal communication style as well as others that you interact with on a daily basis.

It will enhance your learning experience tremendously.

Additional DiSC® Solutions