The Foundations of Service
Create an environment that drives repeat business and leaves customers fulfilled and happy.
Understand Customer Service
Use Professional Courtesy
Understand Communication Tone
Description
Understand Customer Service
Use Professional Courtesy
Understand Communication Tone
Create a Lasting Impression
Understand Needs
Pride In Customer Relationships
The Foundations of Service is the introduction to the journey to service excellence. The delivery of great customer service begins with a common set of skills that drive individuals and organizations to higher levels of performance. A big part of this unit is understanding the importance of customer service to the functioning and ultimate success of that organization. Generating referrals, great word of mouth and repeat business are the widely known benefits of great service but there are some more subtle benefits that this program explores.
Individual interaction skills with customers is also an important part of The Foundations of Service. Often overlooked but with a significant impact on tone and customer transactions is the use of professional courtesy. The words that were learned in childhood are many times overlooked when dealing with our customers. The Foundations of Service will also introduce some communication skills to insure that each customer interaction is successful.
Another important element in The Foundations of Service is some simple recognition of your role in the customer equation. Great customer service is not about you or your comfort. Great customer service is about customer wants and expectations. It is about delivering those wants and expectations in a selfless and flawless execution. It is about warming interactions and making human connection with our customers.
Let the road to exceptional service begin with The Foundations of Service.
Delivering learning content is easy. Delivering it in a manner that is engaging, easy to follow and visually appealing is quite another. Graphical elements, video, activities, self-assessments, audio, and a good dose of fun all help you enjoy the learning process.
When you embrace the competencies for outstanding leadership and begin to apply them in a meaningful and consistent way, you will be creating a path for your own personal success and the success of your organization.
IMPACT Competencies
IMPACT is a research based, empirically driven model based on rigorous analysis of what makes individuals and organizations successful.
We Engage Our Learners
Since 1992, industries of all sizes have chosen SEE for their development because our training is based on real skills and content rich programs that improve performance.
Learn From Experts
Our experienced team members are with you from start to finish to deliver the highest value and quality.
User-Friendly Learning
Each program is designed to be responsive on a multitude of devices, with ease of use navigation, media, and graphics that enhance your learning experience.
What customers are saying:
This course is a must
Read More »For anybody looking to be more successful in their professional and/or personal life.
Excellent Program
Read More »I have truly enjoyed this program and I have recommended it to my fellow managers. Thanks for an excellent experience!
Crucial to our success
Read More »The help you gave our leadership team in Southern Nevada was crucial to our success during my tenure.
Thank you Katie
Read More »We enjoy having you. Your program has played a huge role in changing our culture.
The program was great
Read More »I thought overall the program was great and I took a lot out of it. I had fun interacting with the people in my class. Kayla was a great presenter!
I enjoyed the partner activities
Read More »I enjoyed the partner activities because we were able to meet different people that we may see from day to day but never have spoken too. I really enjoyed the class 🙂
DiSC®
Understanding yourself and others is a key ingredient to success as a leader, success working in teams, success as a service provider, and success in life.”
The DiSC® tools are designed to provide a highly accurate view of you and what that means to the interactions and relationships that drive your success.
SEE uses DiSC® assessments as a measurement of behaviors and communication styles. It is highly recommended to complete your DiSC® profile as a valued companion as you learn and grow with us. This is a one time assessment that can be completed and referenced in all of our online and in person learning programs.
There are multiple solutions and reports that can be completed. Each of them provide a different focus as well as provide various details related to that targeted focus. Please choose the assessment that fits you best. Contact us if you would like assistance in determining which one is best for you and your situation.
Note: This is not a requirement and you can complete the unit and gain the skills associated with communication styles.
Everything DiSC® Sales Profile
Salespeople learn to communicate better and improve their sales relationships.
The Everything DiSC® Sales Profile can be used with everyone in an organization to improve the quality of the workplace.
